Comments and Complaints
At Summerhill all our vets and nurses are devoted to the health and well-being of animals. We work hard to ensure that your pet is comfortable and is given the highest standard of care while with us. If at any time we fall short of your expectations we would very much like to know so that we can put training, policies and procedures in place to avoid repeating our error.
If you have concerns or issues about any aspect of our service;
- Firstly and as soon as possible - tell the Vet or Nurse in charge of your animal’s care – they may be able to resolve your concerns quickly - there and then.
- If you are still not satisfied. - ask to see the Senior Vet, Senior Nurse or Senior Client Care Manager.
- If your problem cannot be resolved immediately please contact the Practice Manager at Summerhill Vet Centre in person, by writing, telephone or email.
Our address:
The Practice Manager
Summerhill Veterinary Centre Ltd.
43 Summerhill Avenue
Newport
NP19 8FQ
Tel: 01633 255394
Fax: 01633 241111
Email: admin@summerhillvets.com
We will investigate any concerns as soon as we can and call or write to you with the progress and results of our investigation and any action we propose as a result. We hope this procedure will satisfy any problems you may encounter.
Exceptionally and for clinical matters only our governing body is:
The Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF.
